FAQ

We want you to be completely happy with your purchase. If you need to return or exchange an item, we've made the process as easy and straightforward as possible.

Here's a quick overview of our return and exchange policy:

Returns:                                   

• Contact us within 14 days of delivery to initiate a return.
• Ship the item back to us within 30 days of delivery. We highly recommend using a trackable shipping method to ensure safe arrival.
• Returned items must be unused, and in their original packaging.
• Return shipping costs are the responsibility of the customer.
• Once we receive and inspect the returned item, we will issue a refund if it is in its original, unused condition.
• If the returned item shows signs of wear or damage, we may offer a partial refund or store credit.

Exchanges:

• Unfortunately, we cannot process exchanges at this time. However, you can return your unwanted item and place a new order for the desired piece.

Cancellations:

• You can cancel your order before it ships. Simply contact us as soon as possible.
• Please note that we cannot cancel custom creations or instant digital downloads.

For more detailed information, please refer to our full Return and Exchange Policy page.

Unleash Your Creativity: Customize Your Jewelry and Divination Tools!

We understand the magic of making something truly unique and personal. That's why we offer a range of customization options for your jewelry and divination tools!

Here's how you can personalize your treasures:

Simple Customizations:

• Length adjustments: Do you prefer a longer or shorter necklace? We can adjust the length of many pieces to suit your style.
• Gemstone and charm swaps: Wish to switch out a gemstone or charm for a different one? We can fulfill your desire, subject to availability.

To explore these simple customizations:

• Contact us before placing your order through email at contact[at]baguettemagick.com. Briefly describe your desired modification and the specific product you'd like to customize.
• We will then check our inventory and confirm if the customization is possible.
• If it is, we'll guide you on how to proceed:
• For straightforward changes like length adjustments: You can place your order through the usual product listing and simply mention your desired change in the order notes.
• For modifications requiring additional steps: We will create a custom listing specifically for your personalized piece, ensuring clarity and ease of ordering.

Dreaming of something completely unique and bespoke? We're happy to explore creating your vision!

• Contact us at contact[at]baguettemagick.com with a detailed description of your desired piece.
• We will assess the feasibility of your request based on factors like our current resources and workload.
• If we can create your custom piece, we will provide you with a detailed quote, including the estimated price and production timeline.
• Due to the time involved in crafting unique pieces, we may not always have the capacity to accept new custom requests. However, we can add you to a waitlist if you'd like and contact you when we can take on your project.

Remember, communication is key! Contact us with any questions or customization inquiries. We're here to help you create pieces that reflect your unique spirit and spark joy!

A World of Materials: Exploring Our Jewelry & Divination Tool Creations!

We believe in using a diverse range of materials to bring our unique creations to life, each offering its own distinct charm and properties. Here's an overview of some of the materials you'll find in our collection:

• Zinc Alloy: A versatile and affordable material used for various jewelry components, offering a variety of finishes.
• Plated Brass: Adds a touch of warmth to pieces, often featuring beautiful gold or silver finishes.
• Stainless Steel: A popular choice for its hypoallergenic properties, resistance to tarnishing, and 100% recyclability. We are increasingly utilizing stainless steel, especially for chainmail pieces, due to its durability and ethical considerations.
• Gold-Plated Stainless Steel: Combines the elegance of gold with the durability and hypoallergenic properties of stainless steel.
• Gemstones: We source a variety of beautiful and ethically sourced gemstones to add a touch of natural beauty and unique energy to our creations.
• Velvet: Provides a luxurious touch for classic pieces like chokers or tarot pouches, adding a special element to your experience.
• Wood: We occasionally incorporate natural wood elements into our designs, offering a touch of organic warmth and texture.

Transparency is key! We understand the importance of knowing what you're wearing. The specific materials used in each piece are always clearly listed in the product descriptions. This allows you to make informed choices based on your preferences and any potential sensitivities.

Our commitment to sustainability: We are constantly seeking ways to minimize our environmental impact and make responsible choices. The growing use of stainless steel reflects this commitment, as it offers durability, hypoallergenic properties, and 100% recyclability.

We care about comfort and cater to sensitive skin!

We understand the importance of comfortable and hypoallergenic jewelry, and we're happy to offer a wide selection of pieces made from stainless steel, a material renowned for being gentle on sensitive skin.

Here's how we ensure you find the perfect hypoallergenic pieces:

• A large portion of our collection is crafted from stainless steel. Look for clear indications in the product listings where this material is used.
• If you have any specific questions about the materials used in a particular piece, please don't hesitate to contact us. We're always happy to provide detailed information and assist you in finding the perfect hypoallergenic jewelry that suits your style and comfort preferences.

Keeping your treasured jewelry and divination tools sparkling and in top condition is essential. The specific care methods will vary depending on the materials used, including any gemstone present. To ensure you're giving your pieces the care they deserve, we've provided detailed care instructions directly within each product listing.

For even deeper insights and comprehensive guidance on jewelry and dowsing pendulum care, visit our dedicated care page: https://baguettemagick.com/pages/care-instructions

This comprehensive resource delves into the specific needs of various materials, offering valuable tips on cleaning, storage, and maintaining the brilliance of your cherished pieces.

Remember, proper care will not only extend the life of your jewelry and divination tools but also preserve their beauty for years to come.